Sears does not care
नवंबर ३०, २०१७ से GetHuman उपयोगकर्ता GetHuman-suzann2 द्वारा एक Sears ग्राहक की समीक्षा
GetHuman-suzann2 के मामले पर पृष्ठभूमि
GetHuman:GetHuman-suzann2 - क्या आप हमारे अन्य Sears ग्राहकों को बता सकते हैं कि आपका केस कब हुआ?
GetHuman-suzann2:Yeah। यह late at night, नवंबर २२ पर था।
GetHuman:क्या आप Sears तक पहुँच गए हैं, और यदि हां, तो कैसे?
GetHuman-suzann2:मैंने GetHuman Sears ग्राहक फोन नंबर पृष्ठ पर मैं पाया गया 800-659-5917 नंबर का उपयोग किया था:Sears ग्राहक सेवा फोन नंबर GetHuman:और इनमें से कौन सा आम Sears ग्राहक मुद्दों का सबसे अच्छा कारण बताता है कि आप उनसे बात करना चाहते थे?
(सामान्य Sears समस्याओं की सूची GetHuman-suzann2 दिखाता है)
GetHuman-suzann2:"Warranty claim" इसलिए मैं to call कोशिश कर रहा था।
GetHuman-suzann2 की Sears ग्राहक सेवा की समीक्षा
GetHuman:तो आप GetHuman के Sears ग्राहक समुदाय के लिए अपने अनुभव को कैसे जोड़ेंगे? हम इस संसाधन का उपयोग करके लाखों अन्य ग्राहकों के संबंध में किसी भी आईडी, नंबर, या कोड और किसी भी अनुचित शब्द को सेंसर कर देंगे।
GetHuman-suzann2:Sears does not care
GetHuman:क्या आप ११/२२/१७ पर जो कुछ हुआ है, उससे आप बाकी लोगों को थोड़ा और बता सकते हैं?
GetHuman-suzann2:Horrible experience and it isn't over... Though everyone I talked to was friendly and polite - I am extremely disappointed in the process. I have * service contracts for * of my appliances. I had an appointment for someone to fix my microwave back on November *, my appointment window was from *pm - *pm. A technician came at *:**pm, but said he couldn't do anything without a *nd tech... at *:** I called the customer service, and was told someone should be on their way. Finally at *:**pm the *nd tech showed up. Our family was planning to attend a football game at *pm which I had to miss. Two weeks later, my microwave stopped working again, I called and explained it seemed to be the same problem. I was given a *-*pm appt window. I asked if I could please be one of the early stops because my kids had basketball practice at *pm. The customer service women said yes, she would make note of it. I also asked her to make sure they have the part - she said she would. Well... here I sit tonight, it is *pm (one hour past my appt time) and I just got a call from the tech saying he was about *** hour away and asked for directions. He said maybe we should reschedule since he doesn't have any parts for my microwave. I told him that I would still want him to come out because I want him to look at it and make sure it is the same problem and the correct parts are ordered.*Then there is my dryer. I had an appt also scheduled for today between *-*pm. When the dryer tech was out last week he had order the part, but when I spoke to someone at customer service they told me the part is available locally and the tech could bring it or someone would drop it off. Guess what... the dryer tech showed up and thought that I had the part. *I have made several calls today to the customer service number, to check my appt time and make sure the techs were bringing the parts. I spoke with * supervisors: Tony, Connie and Shannon. Though they were polite they could not tell me if the techs had the parts and what time the techs would be arrive. I could not get a clear answer on the parts, and told the techs would arrive between *-* (dryer) and *-* (microwave). Which is after my appt window AGAIN. I am so extremely frustrated.
GetHuman:आइए Sears संपर्क करने के अपने अनुभव को निर्धारित करें। 1 से 5 के पैमाने पर, Sears समस्या पर सहायता प्राप्त करना कितना आसान है?
GetHuman-suzann2:मैं मदद करने के लिए अपना रास्ता खोजने में आसानी के लिए पाँच में से एक two दे दूँगा।
GetHuman:संचार की गुणवत्ता के बारे में क्या। आप इसे 1 से 5 के पैमाने पर कैसे आंकेंगे?
GetHuman-suzann2:मैं उन्हें संचार पर पाँच में से एक three दूंगा।
GetHuman:और क्या जल्दी से और प्रभावी ढंग से आपकी समस्या का समाधान करने के लिए Sears की क्षमता के बारे में?
GetHuman-suzann2:उसके लिए मैं पाँच में से one कहूँगा।
GetHuman:और अंत में- अन्य Sears ग्राहकों के लिए कोई सलाह?
GetHuman-suzann2:उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Sears की आवश्यकता हो सकती है।
GetHuman:खैर, यह लो। GetHuman-suzann2 से कुछ उपयोगी फीडबैक और शब्द {नवंबर २२, २०१७ पर हुई ग्राहक सेवा समस्या से।