AAA, in my humble opinion, completely ripped me...
नवंबर २०, २०१७ से GetHuman उपयोगकर्ता ~Scogipa द्वारा एक AAA ग्राहक की समीक्षा
Background on ~Scogipa's case
GetHuman: ~Scogipa - can you tell our other AAA customers when your case took place?
~Scogipa: Yup. It was morning, on नवंबर १८.
GetHuman: Did you reach out to AAA, and if so, how?
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Scogipa a list of common AAA problems)
~Scogipa: "Overcharge/Strange charge" was why I was trying to call.
~Scogipa's review of AAA customer service
GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scogipa: AAA, in my humble opinion, completely ripped me off. They made unauthorized changes to my plan without my knowledge or approval. I tried repeatedly to discuss it with them and their response was basically, sorry but its our way not yours. I still have ** more months on my paid up plan but they changed it and WILL NOT change it back for the remainder of my ** month contract with them. And yes, I said 'contract'. They set the terms, I gave them the money they said it would take, they TOOK my money and issued the cards. THAT is a contract and they are not allowed to unilaterally change it - but they did. I've been with AAA for ** years. I've always trusted their reputation but this experience has shown that they can not be trusted.
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
~Scogipa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scogipa: I'd give them a five out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
~Scogipa: For that I would say two out of five.
GetHuman: And finally- any advice for other AAA customers?
~Scogipa: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए AAA की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Scogipa taken from his AAA customer service problem that occurred on नवंबर १८, २०१७.