ADT: Very long hold times and then switched from per...

नवंबर २८, २०१७ से GetHuman उपयोगकर्ता ~Unhappy Customer द्वारा एक ADT ग्राहक की समीक्षा

Background on ~Unhappy Customer's case

GetHuman: ~Unhappy Customer - can you tell our other ADT customers when your case took place?
~Unhappy Customer: Sure. It was late at night, on नवंबर १९.
GetHuman: Did you reach out to ADT, and if so, how?
~Unhappy Customer: I used the 800-280-6946 number I found for on the GetHuman ADT customer phone number page I was on: ADT Customer Service Phone Number
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common ADT problems)
~Unhappy Customer: "Cancel service" was why I was trying to call.

~Unhappy Customer's review of ADT customer service

GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer: Very long hold times and then switched from person to person and no one could help us. Our cameras have been out since **** and no one could come out until July **th!!!
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~Unhappy Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer: I'd give them a three out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~Unhappy Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other ADT customers?
~Unhappy Customer: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए ADT की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his ADT customer service problem that occurred on नवंबर १९, २०१७.

ADT

1.94 of 5 stars | 89 reviews

~Unhappy Customer's ADT Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ADT, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ADT in any way.

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