AT&T Wireless: I talked to an intelligent and polite person...

नवंबर १४, २०१७ से GetHuman उपयोगकर्ता ~irish_undaground द्वारा एक AT&T Wireless ग्राहक की समीक्षा

Background on ~irish_undaground's case

GetHuman: ~irish_undaground - can you tell our other AT&T Wireless customers when your case took place?
~irish_undaground: Yes I can. It was evening, on नवंबर ४.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
~irish_undaground: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~irish_undaground a list of common AT&T Wireless problems)
~irish_undaground: "Complaint" was why I was trying to call.

~irish_undaground's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~irish_undaground: I talked to an intelligent and polite person. The problem was that although my cellphone account had been set to ring for thirty seconds before the answering machine picked up, it was actually ringing for less time. The tech support person reported that it was in fact set for ** seconds, but she double-checked by calling my cellphone. When she double-checked, my cellphone still was not ringing long enough. She reset my account preferences and called my cellphone again. The cellphone then rang for the correct length of time, thirty seconds. As an extra, she advised me that AT&T Wireless would be short-staffed over Christmas, and she texted me a link to the website for tech support. By the way, I was connected to a human after only two menu steps: I listened to the menu and hit the proper response buttons.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~irish_undaground: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~irish_undaground: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~irish_undaground: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~irish_undaground: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए AT&T Wireless की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~irish_undaground taken from his AT&T Wireless customer service problem that occurred on नवंबर ४, २०१७.

AT&T Wireless

3.89 of 5 stars | 205 reviews

~irish_undaground's AT&T Wireless Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T Wireless in any way.

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