AT&T Wireless: The line is either no sound at all after dialin...

नवंबर २६, २०१७ से GetHuman उपयोगकर्ता ~athena द्वारा एक AT&T Wireless ग्राहक की समीक्षा

Background on ~athena's case

GetHuman: ~athena - can you tell our other AT&T Wireless customers when your case took place?
~athena: Yeah. It was afternoon, on नवंबर २४.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
~athena: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~athena a list of common AT&T Wireless problems)
~athena: "Update account information" was why I was trying to call.

~athena's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~athena: The line is either no sound at all after dialing or always busy. No way of getting any response, not even a courtesy answer asking me to wait. ATT is the least customer friendly company. I always had to spend one to two hours to get a problem solved. The initial prompts given never fit my question. When I keep asking for an agent, I would get an answer saying the office was closed. All I want this time is to find a page on the website billing statement that would show the service address. I looked everywhere, only found the billing address. This is the first time I have a chance to make a written complain of ATT customer service. Even once in a great while when I did get a human to talk to, the person usually would ask so many questions and finally told me I needed to be transferred to another department. ATT uses the overseas people in foreign countries to do the customer service, which is so poor in quality, and often times I could not understand their English. The only reason I stil
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~athena: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~athena: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~athena: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~athena: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए AT&T Wireless की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~athena taken from his AT&T Wireless customer service problem that occurred on नवंबर २४, २०१७.

AT&T Wireless

3.89 of 5 stars | 205 reviews

~athena's AT&T Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T Wireless in any way.

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