AT&T: ******* contacted email Tech support...
नवंबर २६, २०१७ से GetHuman उपयोगकर्ता ~CANDICE ENGELKE द्वारा एक AT&T ग्राहक की समीक्षा
Background on ~CANDICE ENGELKE's case
GetHuman: ~CANDICE ENGELKE - can you tell our other AT&T customers when your case took place?
~CANDICE ENGELKE: Yeah. It was evening, on नवंबर २४.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~CANDICE ENGELKE a list of common AT&T problems)
~CANDICE ENGELKE: "Device Support" was why I was trying to call.
~CANDICE ENGELKE's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CANDICE ENGELKE: ******* contacted email Tech support ***-***-**** * on ATT Tech support page. Routed to India. Spoke with Domonic ***-***-****. He confirmed he was an ATT Tech support. He stated he could fix my outgoing email problem, however, there would be a cost. $***.****mo., $***.****yr. services. He asked for my checking account information. When asked if a credit card could be used he stated yes. I unfortunately completed a form that required my credit card *. He stated that the billing would be reported on my credit card statement as "paytabs". He stated it would take ** min. to correct the email problem. I called ATT Internet Support ***-***-**** and explained the situation with Laura. She discussed it with her supervisor and stated that ATT NEVER ASKS FOR MONEY for Tech support. I have had to cancel my credit card. Obviously, Fraud is alive and well in the ATT Tech company! WHO is responsible for monitoring the Tech programs??? By the way, my email is still not working! If these p
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~CANDICE ENGELKE: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CANDICE ENGELKE: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~CANDICE ENGELKE: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~CANDICE ENGELKE: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए AT&T की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~CANDICE ENGELKE taken from his AT&T customer service problem that occurred on नवंबर २४, २०१७.