AT&T: Called *** to open a case re data overage charg...
नवंबर २७, २०१७ से GetHuman उपयोगकर्ता GetHuman-289800 द्वारा एक AT&T ग्राहक की समीक्षा
Background on GetHuman-289800's case
GetHuman: GetHuman-289800 - can you tell our other AT&T customers when your case took place?
GetHuman-289800: Yes I can. It was late at night, on नवंबर २२.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289800 a list of common AT&T problems)
GetHuman-289800: "Payment Arrangement" was why I was trying to call.
GetHuman-289800's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289800: Called *** to open a case re data overage charge. Called **** to get status and was told that case was opened improperly so would need to reopen another case and wait another ** days! This means my daughter still does not have a working phone. I asked why I wasn't notified and got no response. Their people are not well-trained and their customer service is the worst.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-289800: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289800: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-289800: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-289800: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए AT&T की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289800 taken from his AT&T customer service problem that occurred on नवंबर २२, २०१७.