AT&T: I wanted to stop the incessant sales calls disg...
नवंबर २७, २०१७ से GetHuman उपयोगकर्ता ~Libby द्वारा एक AT&T ग्राहक की समीक्षा
Background on ~Libby's case
GetHuman: ~Libby - can you tell our other AT&T customers when your case took place?
~Libby: Yup. It was middle of the night, on नवंबर १८.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Libby a list of common AT&T problems)
~Libby: "Cancel Service" was why I was trying to call.
~Libby's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Libby: I wanted to stop the incessant sales calls disguised as checking to see if my hi-speed*internet was working correctly. I DON'T OWN A COMPUTER AT HOME! I was informed they could do that but it would hamper my service. No one could look up the number that called me to verify it was an AT&T *.*THEY REALLY NEED TO GET SOME CUSTOMER SERVICE.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Libby: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Libby: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Libby: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Libby: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए AT&T की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Libby taken from his AT&T customer service problem that occurred on नवंबर १८, २०१७.