AT&T: Poor customer service

दिसंबर १, २०१७ से GetHuman उपयोगकर्ता GetHuman-alliebl द्वारा एक AT&T ग्राहक की समीक्षा

Background on GetHuman-alliebl's case

GetHuman: GetHuman-alliebl - can you tell our other AT&T customers when your case took place?
GetHuman-alliebl: Yes I can. It was afternoon, on नवंबर ३०.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-alliebl: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-alliebl a list of common AT&T problems)
GetHuman-alliebl: "Change Service" was why I was trying to call.

GetHuman-alliebl's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-alliebl: Poor customer service
GetHuman: Can you tell the rest of us a bit more from what happened on ११/३०/१७?
GetHuman-alliebl: Please take a look at how much trouble I have had with your service over the past week. Dropped calls and spent hours on the phone.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-alliebl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-alliebl: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-alliebl: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-alliebl: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए AT&T की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-alliebl taken from his AT&T customer service problem that occurred on नवंबर ३०, २०१७.

AT&T

2.20 of 5 stars | 1151 reviews

GetHuman-alliebl's AT&T Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.

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