AT&T: Too many dropped calls

दिसंबर २, २०१७ से GetHuman उपयोगकर्ता GetHuman5808 द्वारा एक AT&T ग्राहक की समीक्षा

Background on GetHuman5808's case

GetHuman: GetHuman5808 - can you tell our other AT&T customers when your case took place?
GetHuman5808: Yes I can. It was morning, on नवंबर ३०.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman5808: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman5808 a list of common AT&T problems)
GetHuman5808: "Change Service" was why I was trying to call.

GetHuman5808's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman5808: Too many dropped calls
GetHuman: Can you tell the rest of us a bit more from what happened on ११/३०/१७?
GetHuman5808: We've had dropped calls and inability to send texts and photos daily. It is even worse during "spring break season" in the Niceville and Destin area. My husband uses his cell for work and he can't get through a phone call without issues. He calls me at the end of the day, and we are almost immediately cut off or can't hear each other because of a bad connection. What can be done about this? This is a vacation area and it is not acceptable that we can't "use" our phones during peak seasons.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman5808: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman5808: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman5808: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman5808: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए AT&T की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman5808 taken from his AT&T customer service problem that occurred on नवंबर ३०, २०१७.

AT&T

2.20 of 5 stars | 1151 reviews

GetHuman5808's AT&T Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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