AT&T: worst customer service ever. Spent over * hour...

नवंबर २८, २०१७ से GetHuman उपयोगकर्ता ~miller5 द्वारा एक AT&T ग्राहक की समीक्षा

Background on ~miller5's case

GetHuman: ~miller5 - can you tell our other AT&T customers when your case took place?
~miller5: Yup. It was evening, on नवंबर २३.
GetHuman: Did you reach out to AT&T, and if so, how?
~miller5: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~miller5 a list of common AT&T problems)
~miller5: "Transfer Service" was why I was trying to call.

~miller5's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~miller5: worst customer service ever. Spent over * hours of time trying to get the service and pricing from my visit to an ATT store. No one would hear me, and they just kept apologizing but never helped fix the problem, and now Im getting emails under my address for another customer and they cant fix this either?? Upgrade policy is ridiculous, and insurance a waste. I cant wait to be done with ATT!!!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~miller5: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~miller5: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~miller5: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~miller5: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए AT&T की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~miller5 taken from his AT&T customer service problem that occurred on नवंबर २३, २०१७.

AT&T

2.20 of 5 stars | 1151 reviews

~miller5's AT&T Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.

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