American Airlines: No matter what I tried I was put on hold listen...
A American Airlines customer review by GetHuman user ~Atlanta man from November 9th, 2017
Background on ~Atlanta man's case
GetHuman: ~Atlanta man - can you tell our other American Airlines customers when your case took place?
~Atlanta man: Yup. It was evening, on November 1st.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Atlanta man a list of common American Airlines problems)
~Atlanta man: "Cancel flight" was why I was trying to call.
~Atlanta man's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Atlanta man: No matter what I tried I was put on hold listening to elevator music! Just the worst careless about clients service ever! I can not believe there are companies out there like this!
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Atlanta man: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Atlanta man: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Atlanta man: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Atlanta man: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Atlanta man taken from his American Airlines customer service problem that occurred on November 1st, 2017.