Amtrak: Tried to argue the problem, even though he wasn...
नवंबर २८, २०१७ से GetHuman उपयोगकर्ता GetHuman-291136 द्वारा एक Amtrak ग्राहक की समीक्षा
Background on GetHuman-291136's case
GetHuman: GetHuman-291136 - can you tell our other Amtrak customers when your case took place?
GetHuman-291136: Sure. It was middle of the night, on नवंबर २१.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-291136 a list of common Amtrak problems)
GetHuman-291136: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-291136's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-291136: Tried to argue the problem, even though he wasn't involved (had issue at station) and had no prior knowledge. He then promised someone would be in contact and have not heard back. VERY disappointed.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
GetHuman-291136: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-291136: I'd give them a two out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
GetHuman-291136: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
GetHuman-291136: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Amtrak की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-291136 taken from his Amtrak customer service problem that occurred on नवंबर २१, २०१७.