Amtrak: in New Haven Conn train was delayed *hrs **min...

नवंबर २३, २०१७ से GetHuman उपयोगकर्ता ~Mary द्वारा एक Amtrak ग्राहक की समीक्षा

Background on ~Mary's case

GetHuman: ~Mary - can you tell our other Amtrak customers when your case took place?
~Mary: Yeah. It was morning, on नवंबर १५.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Mary: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common Amtrak problems)
~Mary: "Change booking" was why I was trying to call.

~Mary's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary: in New Haven Conn train was delayed *hrs **min, during which there were several miscommuncations.Was told to call customer "relations" for a travel voucher. Called * times, always waiting at least ** min before giving up. Amtrak has wasted a total of at least * hrs of my time and they appear not to care. No excuse for this.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Mary: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary: I'd give them a three out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Mary: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Mary: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Amtrak की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his Amtrak customer service problem that occurred on नवंबर १५, २०१७.

Amtrak

4.23 of 5 stars | 230 reviews

~Mary's Amtrak Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Amtrak, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Amtrak in any way.

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