Apple: Extremely frustrating.*Asked same questions by...
नवंबर १७, २०१७ से GetHuman उपयोगकर्ता GetHuman-49946 द्वारा एक Apple ग्राहक की समीक्षा
Background on GetHuman-49946's case
GetHuman: GetHuman-49946 - can you tell our other Apple customers when your case took place?
GetHuman-49946: Sure. It was morning, on नवंबर १४.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-49946 a list of common Apple problems)
GetHuman-49946: "Account Access" was why I was trying to call.
GetHuman-49946's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-49946: Extremely frustrating.*Asked same questions by rep in India and then passed to second person and had to repeat all.*After all the questioning I couldn't get question answered because no serial * (wasn't one visible to me! ) and they couldn't match my phone.*What possible danger is there to just answering the question and helping the caller withou verifying identity. They are having trouble with an Apple product...just help them!!
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-49946: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-49946: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-49946: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-49946: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Apple की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-49946 taken from his Apple customer service problem that occurred on नवंबर १४, २०१७.