Apple: I bought a new I Phone * for my daughter's coll...
नवंबर २७, २०१७ से GetHuman उपयोगकर्ता ~Tina द्वारा एक Apple ग्राहक की समीक्षा
Background on ~Tina's case
GetHuman: ~Tina - can you tell our other Apple customers when your case took place?
~Tina: Yeah. It was late at night, on नवंबर २०.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Tina a list of common Apple problems)
~Tina: "Repairs" was why I was trying to call.
~Tina's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tina: I bought a new I Phone * for my daughter's college graduation. It took over * hours in line at *Th ave store. Today we try to set it up and our phone carrier told us this phone is black listed, flagged and cannot be used. I call Apple after ** min they tell me I have to go back to Manhattan store and swap phone. There was no explanation, no apology and no offer for compensation. Apple sold me a stolen phone or a refurbished one.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Tina: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tina: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Tina: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
~Tina: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Apple की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Tina taken from his Apple customer service problem that occurred on नवंबर २०, २०१७.