Charter Communications: Bad customer service
दिसंबर २, २०१७ से GetHuman उपयोगकर्ता GetHuman4083 द्वारा एक Charter Communications ग्राहक की समीक्षा
Background on GetHuman4083's case
GetHuman: GetHuman4083 - can you tell our other Charter Communications customers when your case took place?
GetHuman4083: Sure. It was late at night, on नवंबर २१.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman4083 a list of common Charter Communications problems)
GetHuman4083: "Technical Support" was why I was trying to call.
GetHuman4083's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman4083: Bad customer service
GetHuman: Can you tell the rest of us a bit more from what happened on ११/२१/१७?
GetHuman4083: I am so disappointed in your services. I transferred internet service and equipment from one address to another in January. Received a phone call on February **th stating past due amounts. This account will be closed at the old location it was not. Been on the phone with charter communication on and off one day alone ** minutes plus supposedly sunday it is fixed. Wake up Monday morning no internet service highly recommend not to use charter for any of my friends family or anyone else. And due to my job I travel, I cannot be home to troubleshoot and I cannot schedule a tech. All this because Charter Communications cannot do a simple account transfer with equipment to one address to another without ******** it up
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
GetHuman4083: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman4083: I'd give them a one out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
GetHuman4083: For that I would say four out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
GetHuman4083: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Charter Communications की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman4083 taken from his Charter Communications customer service problem that occurred on नवंबर २१, २०१७.