Cox Communications: Cox was not able to make a simple name change f...
नवंबर २४, २०१७ से GetHuman उपयोगकर्ता ~patricia द्वारा एक Cox Communications ग्राहक की समीक्षा
Background on ~patricia's case
GetHuman: ~patricia - can you tell our other Cox Communications customers when your case took place?
~patricia: Yes I can. It was late at night, on नवंबर २२.
GetHuman: Did you reach out to Cox Communications, and if so, how?
GetHuman: And which of these common Cox Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~patricia a list of common Cox Communications problems)
~patricia: "Service or technical issues" was why I was trying to call.
~patricia's review of Cox Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patricia: Cox was not able to make a simple name change for a new widow. Instead her number of ** years was changed. After speaking to many people she was assured that her number would not change. To date she has a different number. Frustrated and disappointed she turned to her son. In addition to horrible customer service this resembles elder abuse.
GetHuman: Let's quantify your experience contacting Cox Communications. On a scale of 1 to 5, how easy is it go get help on a Cox Communications problem?
~patricia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patricia: I'd give them a five out of five on communication.
GetHuman: And what about Cox Communications's ability to quickly and effectively address your problem?
~patricia: For that I would say three out of five.
GetHuman: And finally- any advice for other Cox Communications customers?
~patricia: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Cox Communications की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~patricia taken from his Cox Communications customer service problem that occurred on नवंबर २२, २०१७.