Craftsman: Reps were only interested in selling a service...
दिसंबर १, २०१७ से GetHuman उपयोगकर्ता GetHuman-bkos द्वारा एक Craftsman ग्राहक की समीक्षा
GetHuman-bkos के मामले पर पृष्ठभूमि
GetHuman:GetHuman-bkos - क्या आप हमारे अन्य Craftsman ग्राहकों को बता सकते हैं कि आपका केस कब हुआ?
GetHuman-bkos:Yeah। यह morning, नवंबर २७ पर था।
GetHuman:क्या आप Craftsman तक पहुँच गए हैं, और यदि हां, तो कैसे?
GetHuman:और इनमें से कौन सा आम Craftsman ग्राहक मुद्दों का सबसे अच्छा कारण बताता है कि आप उनसे बात करना चाहते थे?
(सामान्य Craftsman समस्याओं की सूची GetHuman-bkos दिखाता है)
GetHuman-bkos:"Complaint" इसलिए मैं to call कोशिश कर रहा था।
GetHuman-bkos की Craftsman ग्राहक सेवा की समीक्षा
GetHuman:तो आप GetHuman के Craftsman ग्राहक समुदाय के लिए अपने अनुभव को कैसे जोड़ेंगे? हम इस संसाधन का उपयोग करके लाखों अन्य ग्राहकों के संबंध में किसी भी आईडी, नंबर, या कोड और किसी भी अनुचित शब्द को सेंसर कर देंगे।
GetHuman-bkos:Reps were only interested in selling a service call they admitted was more expensive than a replacement.
GetHuman:क्या आप ११/२७/१७ पर जो कुछ हुआ है, उससे आप बाकी लोगों को थोड़ा और बता सकते हैं?
GetHuman-bkos:I don't like giving my personal information out when it's not relevant to the issue at hand. I could not find instructions to pair a remote control for my car to the garage door opener so I called craftsman looking for help. I had to go back and forth a bit with the woman who answered to reach the right department because I didn't want to give out my address. I gave her my phone number immediately though, that should be enough. I explained that it's irrelevant to have my address because, contrary to her assumption, I didn't call to make an appointment which she would have known if she heard me out before demanding my address. She finally transferred me to a man in technical support or whatever they call that department. After locating the mode number (he didn't know where to tell me to look for it after it wasn't on the outside sticker on the unit he basically just said knowing the unit was *** horsepower was good enough and wanted to move on even though they probably have several dozen *** HP units through the years and this one only had (according to him later in the conversation) * compatible remotes. So if we moved on he would have not been able to tell me what remote I needed. Anyway I found the mode number and he told me what was compatible. Two remotes. I've been using about * remotes all different than the ones he recommended, so they must have been magical because he said firmly their were the only two remotes that could possibly work with the unit. He also later acknowledged the home link in system in my car could work but probably didn't because it may be broken. Well how could it work if it's not one of those two units? Ok. I also told him that the craftsman remote I was holding would work for a day at close range and then stop. Again, a different model number and he said something about different frequencies. Knowing how frequencies work, the remote either can talk to it or not, the frequency difference wouldn't have anything to do with only connecting for a day. All of this was frustrating because it was painfully obvious that had I known nothing about the matter at hand, I was placing my trust in someone who was incompetent or unwilling to put effort into resolving the problem. His motive was as clear as the first rep though: he wanted to sell me a service plan. He asked me if he could look up the address to see if there was a service plan attached to the ** year old unit. I had never heard of a ** year service plan on a garage door opener but I told him most likely no plan was purchased. He then suggested paying for a service call. A technician would come to the house and look at the unit to see if it was dysfunctional. I already know their answer would be yes if they're anything like the support I already received but I asked how much that usually costs. He told me it's usually "at least $***-$***". Wow. To have someone look at the unit!? I don't know if that included a repair or not but I replied "that's much more expensive than a brand new unit" to which he replied "yes". A new comparable unit is available on Sears' website right now for $*** on sale, $*** normally. So even full price that unit is at least $**-$** less than repairing a ** year old unit, on sale it's easily less than half the cost of having a technician come out. Why didn't he offer that option or suggest a replacement instead of the repair that he knew was much more expensive? This has shaken a lifelong confidence in craftsman seeing that they would put little effort into helping and push an overpriced repair this hard. I can only imagine how often they take advantage of those with little to no technical or DIY knowledge.
GetHuman:आइए Craftsman संपर्क करने के अपने अनुभव को निर्धारित करें। 1 से 5 के पैमाने पर, Craftsman समस्या पर सहायता प्राप्त करना कितना आसान है?
GetHuman-bkos:मैं मदद करने के लिए अपना रास्ता खोजने में आसानी के लिए पाँच में से एक three दे दूँगा।
GetHuman:संचार की गुणवत्ता के बारे में क्या। आप इसे 1 से 5 के पैमाने पर कैसे आंकेंगे?
GetHuman-bkos:मैं उन्हें संचार पर पाँच में से एक four दूंगा।
GetHuman:और क्या जल्दी से और प्रभावी ढंग से आपकी समस्या का समाधान करने के लिए Craftsman की क्षमता के बारे में?
GetHuman-bkos:उसके लिए मैं पाँच में से one कहूँगा।
GetHuman:और अंत में- अन्य Craftsman ग्राहकों के लिए कोई सलाह?
GetHuman-bkos:उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Craftsman की आवश्यकता हो सकती है।
GetHuman:खैर, यह लो। GetHuman-bkos से कुछ उपयोगी फीडबैक और शब्द {नवंबर २७, २०१७ पर हुई ग्राहक सेवा समस्या से।