DirecTV: Baited and switched. Tried to add one HD receiv...

नवंबर २३, २०१७ से GetHuman उपयोगकर्ता ~feeling used द्वारा एक DirecTV ग्राहक की समीक्षा

Background on ~feeling used's case

GetHuman: ~feeling used - can you tell our other DirecTV customers when your case took place?
~feeling used: Sure. It was afternoon, on नवंबर १५.
GetHuman: Did you reach out to DirecTV, and if so, how?
~feeling used: I used the 888-238-3712 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~feeling used a list of common DirecTV problems)
~feeling used: "Dispute a Charge" was why I was trying to call.

~feeling used's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~feeling used: Baited and switched. Tried to add one HD receiver. Told there would be no increase to my bill,no contract. The *rd party confirmation wanted me to agree to numerous increases & * yr contract. Express customer support (***)***-**** was slightly more pleasant, but told me the first person was wrong - I said it is your company, your training and unacceptable to bait and switch. He didn't budge-* yr contract & monthly fee for hd. Said he would give me $** off per month-we'll see if that shows up. Going to Dish Network or may just disconnect and go internet. Oh and when I told Dish Network I had a Roku, they hung up. Guess Roku has something going & no monthly fee. just learning how Roku works.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~feeling used: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~feeling used: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~feeling used: For that I would say three out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~feeling used: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए DirecTV की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~feeling used taken from his DirecTV customer service problem that occurred on नवंबर १५, २०१७.

DirecTV

2.74 of 5 stars | 378 reviews

~feeling used's DirecTV Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DirecTV, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DirecTV in any way.

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