DirecTV: Called two days in a row. Signal problem still...
नवंबर २१, २०१७ से GetHuman उपयोगकर्ता ~SaraFrey द्वारा एक DirecTV ग्राहक की समीक्षा
Background on ~SaraFrey's case
GetHuman: ~SaraFrey - can you tell our other DirecTV customers when your case took place?
~SaraFrey: Yup. It was morning, on नवंबर १३.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~SaraFrey a list of common DirecTV problems)
~SaraFrey: "Technical Support" was why I was trying to call.
~SaraFrey's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SaraFrey: Called two days in a row. Signal problem still not fixed. They force you into doing their troubleshooting tips which any idiot would have already done. Then when those don't work they tell you have to pay $** for someone to actually fix the problem or you have to pay $* per month for their service plan. That's right, you have to pay extra for customer service! You can't cancel without paying the termination fee so you are forced to pay for a service you can't use or pay more money to have it fixed. I regret ever signing up for directv in the first place. Now I have no way out.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~SaraFrey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SaraFrey: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~SaraFrey: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~SaraFrey: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए DirecTV की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~SaraFrey taken from his DirecTV customer service problem that occurred on नवंबर १३, २०१७.