Family Mobile: I have cancelled my phone number, but got a bil...
नवंबर १९, २०१७ से GetHuman उपयोगकर्ता ~Kom द्वारा एक Family Mobile ग्राहक की समीक्षा
Background on ~Kom's case
GetHuman: ~Kom - can you tell our other Family Mobile customers when your case took place?
~Kom: Yup. It was afternoon, on नवंबर १२.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Kom a list of common Family Mobile problems)
~Kom: "Change or cancel service" was why I was trying to call.
~Kom's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kom: I have cancelled my phone number, but got a bill after that. I tried to contact them by phone, but their automated system asks for an existing phone number and cannot find my old one because it was cancelled. So I cannot get to any human to talk about it. IT IS OUTRAGEOUS!!
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~Kom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kom: I'd give them a four out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~Kom: For that I would say one out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~Kom: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Family Mobile की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Kom taken from his Family Mobile customer service problem that occurred on नवंबर १२, २०१७.