Frontier Communications: After reaching them we were connected to six di...

नवंबर २८, २०१७ से GetHuman उपयोगकर्ता ~WNorthCarolina द्वारा एक Frontier Communications ग्राहक की समीक्षा

Background on ~WNorthCarolina's case

GetHuman: ~WNorthCarolina - can you tell our other Frontier Communications customers when your case took place?
~WNorthCarolina: Yup. It was late at night, on नवंबर २२.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
~WNorthCarolina: I used the 800-921-8101 number I found for on the GetHuman Frontier Communications customer phone number page I was on: Frontier Communications Customer Service Phone Number
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~WNorthCarolina a list of common Frontier Communications problems)
~WNorthCarolina: "Lower my bill" was why I was trying to call.

~WNorthCarolina's review of Frontier Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WNorthCarolina: After reaching them we were connected to six different reps - customer service to IT, back to customer service, etc. Waited all day for a tech to come out, and they didn't show. Our DSL is so bad, dial-up might be faster.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~WNorthCarolina: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WNorthCarolina: I'd give them a two out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~WNorthCarolina: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~WNorthCarolina: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Frontier Communications की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~WNorthCarolina taken from his Frontier Communications customer service problem that occurred on नवंबर २२, २०१७.

Frontier Communications

2.32 of 5 stars | 173 reviews

~WNorthCarolina's Frontier Communications Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Frontier Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Frontier Communications in any way.

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