Frontier Communications: I tried to get some help with my phone service...
नवंबर २८, २०१७ से GetHuman उपयोगकर्ता ~Martha Edwards द्वारा एक Frontier Communications ग्राहक की समीक्षा
Background on ~Martha Edwards's case
GetHuman: ~Martha Edwards - can you tell our other Frontier Communications customers when your case took place?
~Martha Edwards: Yes. It was morning, on नवंबर २०.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Martha Edwards a list of common Frontier Communications problems)
~Martha Edwards: "Cancel Plan" was why I was trying to call.
~Martha Edwards's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Martha Edwards: I tried to get some help with my phone service, because there is a lot of static on the line. Its hard to hear the party that is calling. I haved tried * or * times, and once they just hung up, and another time they switched me to another service rep. and had to go through pushing all the buttons again. Is there a human that I can talk to that can help me. I am ** and I need help. I have bundled my tv, internet, and phone. I lways pay my bill. I am thinking about canceling and just use my cell phone.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Martha Edwards: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Martha Edwards: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Martha Edwards: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Martha Edwards: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Frontier Communications की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Martha Edwards taken from his Frontier Communications customer service problem that occurred on नवंबर २०, २०१७.