GM MasterCard: Extremely poor service. Faxed ** pages of docum...

नवंबर १९, २०१७ से GetHuman उपयोगकर्ता ~disappointed customer द्वारा एक GM MasterCard ग्राहक की समीक्षा

Background on ~disappointed customer's case

GetHuman: ~disappointed customer - can you tell our other GM MasterCard customers when your case took place?
~disappointed customer: Yeah. It was evening, on नवंबर १६.
GetHuman: Did you reach out to GM MasterCard, and if so, how?
~disappointed customer: I used the 800-947-1000 number I found for on the GetHuman GM MasterCard customer phone number page I was on: GM MasterCard Customer Service Phone Number
GetHuman: And which of these common GM MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed customer a list of common GM MasterCard problems)
~disappointed customer: "Complaint" was why I was trying to call.

~disappointed customer's review of GM MasterCard customer service

GetHuman: So how would you sum up your experience for GetHuman's GM MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed customer: Extremely poor service. Faxed ** pages of documents * weeks ago and I called to follow up and was told the documents were never received and to fax them again. I did this and called to verify if the documents were received. I was told by a supervisor there is no way to confirm the receipt of the faxed documents and must wait another *-* weeks for processing assuming they were received. All I am requesting is a confirmation of the receipt of the fax. This should not be a difficult task but it is beyond the capability of Capital One Card Services.
GetHuman: Let's quantify your experience contacting GM MasterCard. On a scale of 1 to 5, how easy is it go get help on a GM MasterCard problem?
~disappointed customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed customer: I'd give them a four out of five on communication.
GetHuman: And what about GM MasterCard's ability to quickly and effectively address your problem?
~disappointed customer: For that I would say three out of five.
GetHuman: And finally- any advice for other GM MasterCard customers?
~disappointed customer: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए GM MasterCard की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed customer taken from his GM MasterCard customer service problem that occurred on नवंबर १६, २०१७.

GM MasterCard

5.00 of 5 stars | 15 reviews

~disappointed customer's GM MasterCard Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like GM MasterCard, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with GM MasterCard in any way.

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