Green Dot: So Amazon hit my account for $*** for a prime m...
नवंबर २९, २०१७ से GetHuman उपयोगकर्ता GetHuman-krystan द्वारा एक Green Dot ग्राहक की समीक्षा
GetHuman-krystan के मामले पर पृष्ठभूमि
GetHuman:GetHuman-krystan - क्या आप हमारे अन्य Green Dot ग्राहकों को बता सकते हैं कि आपका केस कब हुआ?
GetHuman-krystan:Yes। यह morning, नवंबर २८ पर था।
GetHuman:क्या आप Green Dot तक पहुँच गए हैं, और यदि हां, तो कैसे?
GetHuman:और इनमें से कौन सा आम Green Dot ग्राहक मुद्दों का सबसे अच्छा कारण बताता है कि आप उनसे बात करना चाहते थे?
(सामान्य Green Dot समस्याओं की सूची GetHuman-krystan दिखाता है)
GetHuman-krystan:"Card Not Working" इसलिए मैं to call कोशिश कर रहा था।
GetHuman-krystan की Green Dot ग्राहक सेवा की समीक्षा
GetHuman:तो आप GetHuman के Green Dot ग्राहक समुदाय के लिए अपने अनुभव को कैसे जोड़ेंगे? हम इस संसाधन का उपयोग करके लाखों अन्य ग्राहकों के संबंध में किसी भी आईडी, नंबर, या कोड और किसी भी अनुचित शब्द को सेंसर कर देंगे।
GetHuman-krystan:So Amazon hit my account for $*** for a prime membership and I called and had them cancel and they said they immediately refunded it but after two hours it still had not posted to my account so I called customer service for my card hoping they would help me resolve the situation and get my money back and they won't release my funds. I sat and had to argue with them for an hour. And I mean the most unprofessional rude arguing that a company here in America would not allow, people would get fired and doors would be shut. I had to yell, beg and ask this chick, no joke, ** times before she put me on with a supervisor and then had to argue and yell and fight with this lady for another thirty mins and they just kept telling me they wouldn't help me. They refused to tell me how to contact anyone in charge and lied to me and it was the most unprofessional and frustrating thing I think I've ever gone through and thats saying a lot. I was crying, begging and pleading and even had to resort to yelling and sobbing before she put me on hold to transfer me and then came back on saying "I'm sorry, there is nobody I can transfer you too that can help you at this time" and then she repeated the same spiel I had just heard ** times before and so I stood my ground and told her I know that isn't true and that I was not budging and kept asking to speak with a supervisor. Finally after ** minutes of this she put a supervisor on but this lady just repeated what the Rep had been telling me, she wasn't polite, helpful or even conciliatory in the least they just kept saying Sept **nd and that they could not help me or transfer me to anyone who could even though I am crying at this point telling her that it was all the money I had and that I could not wait until then for my money. It was only a few hour time period from when Amazon charged me and when I called and they refunded the money but Greendot customer service supervisor by the name of "Jay" (a woman) just kept saying Amazon hadn't refunded it yet, that Amazon is lying to me and I shouldn't trust a merchant and they are a financial institution and I was like no you aren't, you are an outsourced call center that refuses to help me. I asked for contact info for the greendot corporation and where they were located and where her office was located and she tried to tell me Cally-fornia and that nobody in her office had any contact info for anyone at the Greendot corporation or for the person that oversees the call center I was speaking with. She then proceeded to tell me she was recording this call and that I was a security threat and hung up on me. I will be posting this review on every website and social media site until somebody contacts me from the actual Greendot corporation or their parent*affiliated companies.
GetHuman:आइए Green Dot संपर्क करने के अपने अनुभव को निर्धारित करें। 1 से 5 के पैमाने पर, Green Dot समस्या पर सहायता प्राप्त करना कितना आसान है?
GetHuman-krystan:मैं मदद करने के लिए अपना रास्ता खोजने में आसानी के लिए पाँच में से एक one दे दूँगा।
GetHuman:संचार की गुणवत्ता के बारे में क्या। आप इसे 1 से 5 के पैमाने पर कैसे आंकेंगे?
GetHuman-krystan:मैं उन्हें संचार पर पाँच में से एक four दूंगा।
GetHuman:और क्या जल्दी से और प्रभावी ढंग से आपकी समस्या का समाधान करने के लिए Green Dot की क्षमता के बारे में?
GetHuman-krystan:उसके लिए मैं पाँच में से one कहूँगा।
GetHuman:और अंत में- अन्य Green Dot ग्राहकों के लिए कोई सलाह?
GetHuman-krystan:उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Green Dot की आवश्यकता हो सकती है।
GetHuman:खैर, यह लो। GetHuman-krystan से कुछ उपयोगी फीडबैक और शब्द {नवंबर २८, २०१७ पर हुई ग्राहक सेवा समस्या से।