Groupon: Customer support service is pathetic. No one ta...
नवंबर २७, २०१७ से GetHuman उपयोगकर्ता ~Preeti द्वारा एक Groupon ग्राहक की समीक्षा
Background on ~Preeti's case
GetHuman: ~Preeti - can you tell our other Groupon customers when your case took place?
~Preeti: Yeah. It was middle of the night, on नवंबर १९.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Preeti a list of common Groupon problems)
~Preeti: "Update account information" was why I was trying to contact.
~Preeti's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Preeti: Customer support service is pathetic. No one takes the call in spite of calling number of times. Cannot even expect that someone from there will return the call.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Preeti: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Preeti: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Preeti: For that I would say three out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Preeti: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Groupon की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Preeti taken from his Groupon customer service problem that occurred on नवंबर १९, २०१७.