H&R Block: I understood, the "agent"(aka computer) didn't...
नवंबर २६, २०१७ से GetHuman उपयोगकर्ता ~Krys द्वारा एक H&R Block ग्राहक की समीक्षा
Background on ~Krys's case
GetHuman: ~Krys - can you tell our other H&R Block customers when your case took place?
~Krys: Yes I can. It was evening, on नवंबर २४.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Krys a list of common H&R Block problems)
~Krys: "Ask For Tax Help" was why I was trying to call.
~Krys's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Krys: I understood, the "agent"(aka computer) didn't understand the issue and dumped my call back into the general system in which I have already wasted more than three hours.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Krys: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Krys: I'd give them a two out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Krys: For that I would say one out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Krys: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए H&R Block की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Krys taken from his H&R Block customer service problem that occurred on नवंबर २४, २०१७.