GetHuman:GetHuman-eldonben - क्या आप हमारे अन्य Hertz - Customer Support ग्राहकों को बता सकते हैं कि आपका केस कब हुआ?
GetHuman-eldonben:Yeah। यह morning, नवंबर २५ पर था।
GetHuman:क्या आप Hertz - Customer Support तक पहुँच गए हैं, और यदि हां, तो कैसे?
GetHuman:और इनमें से कौन सा आम Hertz - Customer Support ग्राहक मुद्दों का सबसे अच्छा कारण बताता है कि आप उनसे बात करना चाहते थे?
(सामान्य Hertz - Customer Support समस्याओं की सूची GetHuman-eldonben दिखाता है)
GetHuman-eldonben:"Loyalty program" इसलिए मैं to call कोशिश कर रहा था।
GetHuman:तो आप GetHuman के Hertz - Customer Support ग्राहक समुदाय के लिए अपने अनुभव को कैसे जोड़ेंगे? हम इस संसाधन का उपयोग करके लाखों अन्य ग्राहकों के संबंध में किसी भी आईडी, नंबर, या कोड और किसी भी अनुचित शब्द को सेंसर कर देंगे।
GetHuman-eldonben:I need a refund for $***.** for unmerited charges.
GetHuman:क्या आप ११/२५/१७ पर जो कुछ हुआ है, उससे आप बाकी लोगों को थोड़ा और बता सकते हैं?
GetHuman-eldonben:On *********, our flight to Atlanta from Houston, Tx was delayed more than two hours which caused us to miss our flight to Paris, which caused us to miss our flight to Glasgow, which caused us to not be able to pick our rental car up on the appointed day, which was July *st. The day we were supposed to pick the car up, we were still in the United States being flown from Atlanta to Philadelphia that afternoon and then on to London on July *nd. However, I DID call on July *st to let Auto Europe know what was going on and that we would pick the car up the next day. I was told by Caleb that I would be charged the $***.** because I did not call by *:** p.m. I actually called him at **:** a.m. CST so I assume he was saying *:** p.m. UK time. The *nd call was after we returned home to Brent at Auto Europe at *:** CST on July **, **** who told me the charge was because the rate changed after I made my original reservation and that I needed to call Hertz. The *rd call was to Bonnie at Herz on July **, ****, who told me I would receive an e-mail in **-** business days and that Auto Europe was responsible to remove this charge. So, the original charge to my credit card was on ******* for $***.**. Even though we did not pick the car up until July *nd, when we arrived in Glasgow, we had already paid for July *st with the original charge, even though we did not have the car. Now, you're trying to charge us an additional $***.** for something that was completely out of our control. Hertz is telling us that Auto Europe is responsible and Auto Europe is telling us that it is Hertz responsiblilty. This is an e-mail I received from Auto Europe on *******: We have today received a response from Hertz, who have advised that unfortunately since the rental was opened under the modified rate due to the last minute change in time and the contract has now been closed, they are unable to adjust the billing to Auto Europe to reflect the original amount paid. As such, we are unable to adjust the billing in this instance as the booking was for an "on request" vehicle type, and the change in time did result in a change of rate.*So to you, Hertz, if you can't open the contract to get the amount, I can surely provide you with a copy of the original billing. Our Rental Record * is ********* and our Reservation ID is G**********. My name is Mildred Benton and the charge was put on my credit card, however, the reservation was made in my son-in-law's name, Jubal Cannon, as he was the designated driver. I am very unhappy with both Hertz, who I feel is giving me and Auto Europe the run-around, and Auto Europe who is actually the one who received the additional money. If I cannot get this resolved between the two of you, I WILL contact a mediator who has been very successful in getting refunds for his clients. If this were something that had been avoidable or negligent on my part, I could have understood, however, we had absolutely no control over this situation. We were trying to get to Glasgow on July *st for my granddaughter's graduation concert and her college graduation on July *nd for which we missed both occasions because of all of the delays. This circumstance with you is compounding our disappointment in not being there for those occasions for which the whole trip was planned initially. I await a, hopefully, positive response from you.*Mildred Benton******@***.com*Thank you!
GetHuman:आइए Hertz - Customer Support संपर्क करने के अपने अनुभव को निर्धारित करें। 1 से 5 के पैमाने पर, Hertz - Customer Support समस्या पर सहायता प्राप्त करना कितना आसान है?
GetHuman-eldonben:मैं मदद करने के लिए अपना रास्ता खोजने में आसानी के लिए पाँच में से एक two दे दूँगा।
GetHuman:संचार की गुणवत्ता के बारे में क्या। आप इसे 1 से 5 के पैमाने पर कैसे आंकेंगे?
GetHuman-eldonben:मैं उन्हें संचार पर पाँच में से एक one दूंगा।
GetHuman:और क्या जल्दी से और प्रभावी ढंग से आपकी समस्या का समाधान करने के लिए Hertz - Customer Support की क्षमता के बारे में?
GetHuman-eldonben:उसके लिए मैं पाँच में से one कहूँगा।
GetHuman:और अंत में- अन्य Hertz - Customer Support ग्राहकों के लिए कोई सलाह?
GetHuman-eldonben:दिन में या बाद में उनसे निपटने की कोशिश करें। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Hertz - Customer Support की आवश्यकता हो सकती है।
GetHuman:खैर, यह लो। GetHuman-eldonben से कुछ उपयोगी फीडबैक और शब्द {नवंबर २५, २०१७ पर हुई ग्राहक सेवा समस्या से।