MOHELA: Multiple huge errors on their part. Constantly...

नवंबर १०, २०१७ से GetHuman उपयोगकर्ता ~moheladebtorprison द्वारा एक MOHELA ग्राहक की समीक्षा

Background on ~moheladebtorprison's case

GetHuman: ~moheladebtorprison - can you tell our other MOHELA customers when your case took place?
~moheladebtorprison: Yeah. It was morning, on नवंबर १.
GetHuman: Did you reach out to MOHELA, and if so, how?
~moheladebtorprison: I used the 888-866-4352 number I found for on the GetHuman MOHELA customer phone number page I was on: MOHELA Customer Service Phone Number
GetHuman: And which of these common MOHELA customer issues best describes the reason you wanted to talk to them?
(Shows ~moheladebtorprison a list of common MOHELA problems)
~moheladebtorprison: "Overcharge/Strange charge" was why I was trying to call.

~moheladebtorprison's review of MOHELA customer service

GetHuman: So how would you sum up your experience for GetHuman's MOHELA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~moheladebtorprison: Multiple huge errors on their part. Constantly placed on hold to listen to ads saying how they have so many flexible payment options yet when they come back they offer none of those. What they offer is in their interest not the interest of the borrower and very poorly explained. Thier secure upload for repeatedly filling out new applications does not work as their server crashes constantly.
GetHuman: Let's quantify your experience contacting MOHELA. On a scale of 1 to 5, how easy is it go get help on a MOHELA problem?
~moheladebtorprison: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~moheladebtorprison: I'd give them a four out of five on communication.
GetHuman: And what about MOHELA's ability to quickly and effectively address your problem?
~moheladebtorprison: For that I would say three out of five.
GetHuman: And finally- any advice for other MOHELA customers?
~moheladebtorprison: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए MOHELA की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~moheladebtorprison taken from his MOHELA customer service problem that occurred on नवंबर १, २०१७.


2.33 of 5 stars | 2 reviews

~moheladebtorprison's MOHELA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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