Metro PCS: They hung up on me twice. Gave me instructions...

नवंबर २३, २०१७ से GetHuman उपयोगकर्ता ~NotaHappyCamper द्वारा एक Metro PCS ग्राहक की समीक्षा

Background on ~NotaHappyCamper's case

GetHuman: ~NotaHappyCamper - can you tell our other Metro PCS customers when your case took place?
~NotaHappyCamper: Yes. It was middle of the night, on नवंबर १६.
GetHuman: Did you reach out to Metro PCS, and if so, how?
~NotaHappyCamper: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~NotaHappyCamper a list of common Metro PCS problems)
~NotaHappyCamper: "Setup service" was why I was trying to call.

~NotaHappyCamper's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NotaHappyCamper: They hung up on me twice. Gave me instructions that did not work and you have to keep calling in order to speak to a representative to figure out how to run around that automated system that takes you no where!! Worst mobile service, I see why it's cheaper. And least to mention the in store agents have the worst attitudes they do not give a **** about customer satisfaction in my area!!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~NotaHappyCamper: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NotaHappyCamper: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~NotaHappyCamper: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~NotaHappyCamper: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Metro PCS की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~NotaHappyCamper taken from his Metro PCS customer service problem that occurred on नवंबर १६, २०१७.

Metro PCS

1.92 of 5 stars | 475 reviews

~NotaHappyCamper's Metro PCS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

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