Microsoft - Tech Support: Microsoft Poor product quality and customer service
नवंबर २९, २०१७ से GetHuman उपयोगकर्ता GetHuman-yaninaa द्वारा एक Microsoft - Tech Support ग्राहक की समीक्षा
GetHuman-yaninaa के मामले पर पृष्ठभूमि
GetHuman:GetHuman-yaninaa - क्या आप हमारे अन्य Microsoft - Tech Support ग्राहकों को बता सकते हैं कि आपका केस कब हुआ?
GetHuman-yaninaa:Sure। यह evening, नवंबर २४ पर था।
GetHuman:क्या आप Microsoft - Tech Support तक पहुँच गए हैं, और यदि हां, तो कैसे?
GetHuman:और इनमें से कौन सा आम Microsoft - Tech Support ग्राहक मुद्दों का सबसे अच्छा कारण बताता है कि आप उनसे बात करना चाहते थे?
(सामान्य Microsoft - Tech Support समस्याओं की सूची GetHuman-yaninaa दिखाता है)
GetHuman-yaninaa:"Update Account Information" इसलिए मैं to call कोशिश कर रहा था।
GetHuman-yaninaa की Microsoft - Tech Support ग्राहक सेवा की समीक्षा
GetHuman:तो आप GetHuman के Microsoft - Tech Support ग्राहक समुदाय के लिए अपने अनुभव को कैसे जोड़ेंगे? हम इस संसाधन का उपयोग करके लाखों अन्य ग्राहकों के संबंध में किसी भी आईडी, नंबर, या कोड और किसी भी अनुचित शब्द को सेंसर कर देंगे।
GetHuman-yaninaa:Microsoft Poor product quality and customer service
GetHuman:क्या आप ११/२४/१७ पर जो कुछ हुआ है, उससे आप बाकी लोगों को थोड़ा और बता सकते हैं?
GetHuman-yaninaa:I would like to share my experience with Microsoft product and customer service and to explain why I would switch to Apple. I purchased Surface Pro * as a gift to a friend of mine that loves all Google and Microsoft products. He uses it for investments and stocks purposes mostly and it sits on his night stand and all times so when the stocks exchange opens * am eastern time (we are located at central time zone) he don't have to get up and go to his office. One morning he wakes up and his display is cracked. I called Microsoft Customer support and I was told "as far as your device is under a warranty send it to us and we will send you replacement". I did that and about a week later I got an email that my device is shipped. About another week later, after I still don't have my devise or trucking number I called Microsoft to check what is going on and I was told my device didn't pass an inspection, there are no notes why (obviously it wasn't dropped due to the fact there are absolutely no damages to the devise-not a single scratch) and they returned the same broken devise to me without calling me or notifying me anyhow that it wound go under warranty and to give me an option even to pay for the repair due to the fact that it is a Microsoft policy to return the old device with about *-** business days shipping (another * weeks) and I have to send it back again to out of warranty department- RIDICULOUS. So after half our arguing how is that possible and to try to make any sense of this I gave up and decided to wait for my device to come and take it somewhere to get it fixed. Four days later I got a call from Microsoft customer service to ask me for my experience with my NEW devise???!!! At this point I totally lost my patience, I explained my situation and after I was told ** times "I am so sorry about that" but at the end nothing can be done I asked to speak with a Supervisor- guess what happened- I was on hold for ** min and of course I hang up. Next day I called again and same thing- ** min hold and no Supervisor is available.* No surprise-with this kind of poor customer service I am sure all supervisors are quite busy*Just to add up to this, * days after I wrote the above impression from Microsoft and its products, I was on the phone for about * hours for those * days, I spoke with Brian, Jessica and * more people which supposedly been a Supervisors, barely speaking English, who were totally not competent and helpful. * So I purchased a device for $***, it got broken by itself, I send it to the manufacturer and almost a month down the road no one is able to tell me where is my device but I am still getting calls from customer service center to ask me if I am happy with my replacement- I am speechless!!!!!!!!! * *So this is how Microsoft Customer Service works, how it stands behind its name and products!**I will share my experience with everybody I know and I am definitely selling this product- if I ever get it back, and purchasing IPad. I had to bite such an embarrassment purchasing Microsoft product as a gift- would NEVER do same mistake in a lifetime again
GetHuman:आइए Microsoft - Tech Support संपर्क करने के अपने अनुभव को निर्धारित करें। 1 से 5 के पैमाने पर, Microsoft - Tech Support समस्या पर सहायता प्राप्त करना कितना आसान है?
GetHuman-yaninaa:मैं मदद करने के लिए अपना रास्ता खोजने में आसानी के लिए पाँच में से एक four दे दूँगा।
GetHuman:संचार की गुणवत्ता के बारे में क्या। आप इसे 1 से 5 के पैमाने पर कैसे आंकेंगे?
GetHuman-yaninaa:मैं उन्हें संचार पर पाँच में से एक three दूंगा।
GetHuman:और क्या जल्दी से और प्रभावी ढंग से आपकी समस्या का समाधान करने के लिए Microsoft - Tech Support की क्षमता के बारे में?
GetHuman-yaninaa:उसके लिए मैं पाँच में से four कहूँगा।
GetHuman:और अंत में- अन्य Microsoft - Tech Support ग्राहकों के लिए कोई सलाह?
GetHuman-yaninaa:उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Microsoft - Tech Support की आवश्यकता हो सकती है।
GetHuman:खैर, यह लो। GetHuman-yaninaa से कुछ उपयोगी फीडबैक और शब्द {नवंबर २४, २०१७ पर हुई ग्राहक सेवा समस्या से।