GetHuman:GetHuman-carlric - क्या आप हमारे अन्य Panasonic ग्राहकों को बता सकते हैं कि आपका केस कब हुआ?
GetHuman-carlric:Yup। यह afternoon, नवंबर २९ पर था।
GetHuman:क्या आप Panasonic तक पहुँच गए हैं, और यदि हां, तो कैसे?
GetHuman:और इनमें से कौन सा आम Panasonic ग्राहक मुद्दों का सबसे अच्छा कारण बताता है कि आप उनसे बात करना चाहते थे?
(सामान्य Panasonic समस्याओं की सूची GetHuman-carlric दिखाता है)
GetHuman-carlric:"Repairs" इसलिए मैं to call कोशिश कर रहा था।
GetHuman:तो आप GetHuman के Panasonic ग्राहक समुदाय के लिए अपने अनुभव को कैसे जोड़ेंगे? हम इस संसाधन का उपयोग करके लाखों अन्य ग्राहकों के संबंध में किसी भी आईडी, नंबर, या कोड और किसी भी अनुचित शब्द को सेंसर कर देंगे।
GetHuman-carlric:COMPLAINT
GetHuman:क्या आप ११/२९/१७ पर जो कुछ हुआ है, उससे आप बाकी लोगों को थोड़ा और बता सकते हैं?
GetHuman-carlric:Dear Panasonic supervisor,**I would like to tell you about my experience with your customer support team this morning. I had ordered the chair (below) and it was delivered this morning, and I didn't think it was quite up to par for Panasonic, so I called and asked if I could return it. I spoke with * of your customer service representatives. The first one was the worst. Not only was she condescending, but she could not give me any information (she told me I would have to pay **% restocking fee, but she didn't know how much that was and couldn't figure it out), and she was of absolutely no help, whatsoever, in telling me how I would ship it back to you. She said “you have to figure that out. It's up to you. You can call any company you want. I can't tell you who to call. I don't know.” I really couldn't believe that. Anyway, I said goodbye, waited about * minutes, and then called again and tried another one of your service representatives. This young lady was only slightly better. I asked her all the same questions, and I think she was able to tell me that it was **% “of the entire price of the order,” but I can't be sure. She was only slightly nicer, but she was far from anything to write home about. **Neither of these ladies had any idea how I would ship the chair back to you. They asked me “do you still have the box that it came in?” (I could only think, well of course I do* it's now taking up half of my garage. I park my Corvette in the street now, because I have this gigantic box in my garage. I always save gigantic empty boxes. Doesn't everyone?) Please excuse my sarcasm, but I couldn't believe that this young lady was asking me if I kept the box that the chair came in. She couldn't tell me how to ship it back. I finally asked her, “Well who's the company who delivered it?” She said, “that would be Pilot Freight Services,” but she couldn't give me a telephone number, nor could she tell me where they were located. **So, I called Pilot. The gentleman I spoke to at Pilot explained the whole process to me: he said that I should receive from you an RMA ticket* that you would then forward that information to Pilot* they would then come to my house and pick up the chair, and it would be a free service. They wouldn't charge me anything for it. He was extremely professional and he certainly won my business, should I ever need a freight service again.**About * years ago, I read an article in Time or Newsweek or some magazine like that, that said, what is going to make or break companies in the age of the Internet is not their product, or their advertising, or anything like that. It is their customer service. How intelligent their personnel is* how courteous and helpful they are to the client who is calling for help* how hard they try to rectify the problem -- these are the things that will make a company competitive in the Internet age. If, the article went on to say, a company does not have good customer service, well, I think you can figure that one out for yourself. . . . **I just took the time to write to a car parts store (I own a **** Corvette Stingray), and they have only one girl running their customer service department, but she is stupendous. She has written me * times in less than a week regarding a part that's on backorder. On backorder! I think the parts are worth *** bucks. But she has gone way beyond the call of “a secretary” to see that I am satisfied, to see that I am kept appraised of my order, and to make sure that I will use them again. There is no doubt in my mind that I will.**By the same token, it's going to take a lot to ever get me to buy another Panasonic product.**So I don't know what to tell you. I don't know if you get a lot of these letters. I don't even know if you care about it. I only spent about $**** on the chair (which I'm sure you could care less about), and now I have to ship it back to you* and it's going to cost me $*** “restocking” fee. I probably spend about $***,*** a year buying things ov
GetHuman:आइए Panasonic संपर्क करने के अपने अनुभव को निर्धारित करें। 1 से 5 के पैमाने पर, Panasonic समस्या पर सहायता प्राप्त करना कितना आसान है?
GetHuman-carlric:मैं मदद करने के लिए अपना रास्ता खोजने में आसानी के लिए पाँच में से एक one दे दूँगा।
GetHuman:संचार की गुणवत्ता के बारे में क्या। आप इसे 1 से 5 के पैमाने पर कैसे आंकेंगे?
GetHuman-carlric:मैं उन्हें संचार पर पाँच में से एक two दूंगा।
GetHuman:और क्या जल्दी से और प्रभावी ढंग से आपकी समस्या का समाधान करने के लिए Panasonic की क्षमता के बारे में?
GetHuman-carlric:उसके लिए मैं पाँच में से five कहूँगा।
GetHuman:और अंत में- अन्य Panasonic ग्राहकों के लिए कोई सलाह?
GetHuman-carlric:उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Panasonic की आवश्यकता हो सकती है।
GetHuman:खैर, यह लो। GetHuman-carlric से कुछ उपयोगी फीडबैक और शब्द {नवंबर २९, २०१७ पर हुई ग्राहक सेवा समस्या से।