Panera bread overcharged me twice to the tune o...
दिसंबर ३, २०१७ से GetHuman उपयोगकर्ता GetHuman-fergust द्वारा एक Panera Bread ग्राहक की समीक्षा
GetHuman-fergust के मामले पर पृष्ठभूमि
GetHuman:GetHuman-fergust - क्या आप हमारे अन्य Panera Bread ग्राहकों को बता सकते हैं कि आपका केस कब हुआ?
GetHuman-fergust:Yes I can। यह late at night, नवंबर २४ पर था।
GetHuman:क्या आप Panera Bread तक पहुँच गए हैं, और यदि हां, तो कैसे?
GetHuman:और इनमें से कौन सा आम Panera Bread ग्राहक मुद्दों का सबसे अच्छा कारण बताता है कि आप उनसे बात करना चाहते थे?
(सामान्य Panera Bread समस्याओं की सूची GetHuman-fergust दिखाता है)
GetHuman-fergust:"Overcharge/Strange charge" इसलिए मैं to call कोशिश कर रहा था।
GetHuman-fergust की Panera Bread ग्राहक सेवा की समीक्षा
GetHuman:तो आप GetHuman के Panera Bread ग्राहक समुदाय के लिए अपने अनुभव को कैसे जोड़ेंगे? हम इस संसाधन का उपयोग करके लाखों अन्य ग्राहकों के संबंध में किसी भी आईडी, नंबर, या कोड और किसी भी अनुचित शब्द को सेंसर कर देंगे।
GetHuman-fergust:Panera bread overcharged me twice to the tune of *** USD!
GetHuman:क्या आप ११/२४/१७ पर जो कुछ हुआ है, उससे आप बाकी लोगों को थोड़ा और बता सकते हैं?
GetHuman-fergust:I went to Panera Bread to purchase * $** dollar gift cards. When I went there the shift manager on duty was very helpful, and assisted me with my order. We swiped my card once for a total charge of **$. **On my side the POS said "Approved" on his side the POS said something to the effect of declined. ****** asked me to swipe my card a second time. The same thing happened. This time, I snapped a picture of the POS saying my charge was "approved". ***** insisted that the charge went through. I then checked my bank's app. There were TWO **$ pending transactions on my account. ***** insisted that my account was not charged. I then called my bank, Santander. Santander told me the charges were on my account as pending transactions. I put the bank representative on speaker. ****** did not believe the person on the other end was from the bank or that they were telling the truth. **At this point I began to get frustrated. Santander told me to contact Panera Bread corporate to complain about the issue. Santander told me that there was nothing they could do about this as the charges had to go through before I could dispute them. **I asked Ruben for the email for corporate for or ***** who is the general manager of Panera Bread at that location. He gave me the Panera Bread "central" number and the first name of the GM, himself and another representative ******. ******* was much more helpful and did not doubt my integrity as Ruben did. Ruben told me that there was no email for anyone in the store and I asked him for this information specifically. I called the central number twice and left * voicemails. Two for the admin assistant and one for ext **. Can't remember who this was. **Here is my complaint: I am now out of $*** and I have nothing to show for it. I am late to the party I was going to. I wanted to give * of my friends the $** cards as gifts, now I cannot. I've had to purchase * other cards for a lesser amount of money as I cannot afford to spend the same amount that I was going to spend (well which I have actually spent) at Panera. I am also late for said party. I am writing this email now as opposed to after the party because the details need to be fresh in my mind and I work * days a week. I worked today and I will be working tomorrow. I don't have the time to be writing these long emails. **I am very disappointed in the situation but equally with the customer service. I don't appreciate having my integrity doubted by the store management. I am not a thief and would not concoct some scheme to swindle Panera Bread out of a measly $***. **I will be making my displeasure known to anyone and any site that I feel will be able to help me resolve this situation. I need it resolved very quickly. That $*** belongs to me and I worked very hard for it. Believe me.**Here is my Yelp review of the situation:*https:**www.yelp.com*review*share*-MN*HvzroFTcybmg*LZvkg*review*gaz**QO*A*CEBhdXmiLwAg*I have not yet contacted the better business bureau or any business regulators as of yet. I haven't made any other social media posts besides the one on Yelp. My hope is that this can be resolved quickly and courteously. This will ofcourse be added to my experiences on any review sites. Thank you.
GetHuman:आइए Panera Bread संपर्क करने के अपने अनुभव को निर्धारित करें। 1 से 5 के पैमाने पर, Panera Bread समस्या पर सहायता प्राप्त करना कितना आसान है?
GetHuman-fergust:मैं मदद करने के लिए अपना रास्ता खोजने में आसानी के लिए पाँच में से एक four दे दूँगा।
GetHuman:संचार की गुणवत्ता के बारे में क्या। आप इसे 1 से 5 के पैमाने पर कैसे आंकेंगे?
GetHuman-fergust:मैं उन्हें संचार पर पाँच में से एक five दूंगा।
GetHuman:और क्या जल्दी से और प्रभावी ढंग से आपकी समस्या का समाधान करने के लिए Panera Bread की क्षमता के बारे में?
GetHuman-fergust:उसके लिए मैं पाँच में से two कहूँगा।
GetHuman:और अंत में- अन्य Panera Bread ग्राहकों के लिए कोई सलाह?
GetHuman-fergust:उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Panera Bread की आवश्यकता हो सकती है।
GetHuman:खैर, यह लो। GetHuman-fergust से कुछ उपयोगी फीडबैक और शब्द {नवंबर २४, २०१७ पर हुई ग्राहक सेवा समस्या से।