Playstation: Called three separate times. Each time I got "d...
नवंबर २५, २०१७ से GetHuman उपयोगकर्ता ~Anonymous द्वारा एक Playstation ग्राहक की समीक्षा
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Playstation customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on नवंबर १९.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Playstation problems)
~Anonymous: "Recover Account" was why I was trying to call.
~Anonymous's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Called three separate times. Each time I got "disconnected" when I had finished providing all the information about my problem. I called back after the *nd disconnect and the got the same guy I had the first time and he said maybe it was another "Johnathan" when he clearly hungup when he didnt know the answer. On the third call he said the program they use to check my information was down and to call back.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Playstation customers?
~Anonymous: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Playstation की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Playstation customer service problem that occurred on नवंबर १९, २०१७.