Social Security: This is a disgrace. The Gen Svcs Agency of the...

नवंबर २४, २०१७ से GetHuman उपयोगकर्ता ~DIS GUSTED द्वारा एक Social Security ग्राहक की समीक्षा

Background on ~DIS GUSTED's case

GetHuman: ~DIS GUSTED - can you tell our other Social Security customers when your case took place?
~DIS GUSTED: Yup. It was evening, on नवंबर २२.
GetHuman: Did you reach out to Social Security, and if so, how?
~DIS GUSTED: I used the 800-772-1213 number I found for on the GetHuman Social Security customer phone number page I was on: Social Security Customer Service Phone Number
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~DIS GUSTED a list of common Social Security problems)
~DIS GUSTED: "Update Account Info" was why I was trying to call.

~DIS GUSTED's review of Social Security customer service

GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DIS GUSTED: This is a disgrace. The Gen Svcs Agency of the fed government recently procured $*** million dollars, yes $***M, to open a new state of the art Soc Sec facility in Urbana, MD. Apparently, they were unable to budget * bucks to improving their customer service. I have been trying to get through to the (***) ***-**** for a week and a half now. Each time I call the waiting time is ** to an hour and I am unable to hold on that long. I imagine it's not even the SSA employees fault, they must be overwhelmed trying to take all the calls. It is the fault of the telephone vendor the State contracted with, that is unable to meet the demands of the high in-bound call volume. Did they not plan ahead for the baby-boomer onslaught heading for their door? You pay your SS "dues" all your life and in return, we just want to be able to talk to a live person for a few minutes. Is that too much to ask for, to get some guidance and have our simple questions answered ? Not to mention they are maki
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~DIS GUSTED: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DIS GUSTED: I'd give them a one out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~DIS GUSTED: For that I would say two out of five.
GetHuman: And finally- any advice for other Social Security customers?
~DIS GUSTED: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Social Security की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~DIS GUSTED taken from his Social Security customer service problem that occurred on नवंबर २२, २०१७.

Social Security

2.34 of 5 stars | 147 reviews

~DIS GUSTED's Social Security Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Social Security, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Social Security in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!