Southwest Airlines: Been trying to reach for * days, no answer, cha...

नवंबर २२, २०१७ से GetHuman उपयोगकर्ता ~ConcernedCitizenDFW द्वारा एक Southwest Airlines ग्राहक की समीक्षा

Background on ~ConcernedCitizenDFW's case

GetHuman: ~ConcernedCitizenDFW - can you tell our other Southwest Airlines customers when your case took place?
~ConcernedCitizenDFW: Yup. It was morning, on नवंबर २०.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~ConcernedCitizenDFW: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~ConcernedCitizenDFW a list of common Southwest Airlines problems)
~ConcernedCitizenDFW: "Refund a Charge" was why I was trying to call.

~ConcernedCitizenDFW's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ConcernedCitizenDFW: Been trying to reach for * days, no answer, changed late fee for a flight delayed and gate agent asked me to call this number. Gate agents have access to waive this fee due to delay, but its more work for them, so they direct everyone to this number
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~ConcernedCitizenDFW: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ConcernedCitizenDFW: I'd give them a five out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~ConcernedCitizenDFW: For that I would say four out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~ConcernedCitizenDFW: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Southwest Airlines की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~ConcernedCitizenDFW taken from his Southwest Airlines customer service problem that occurred on नवंबर २०, २०१७.

Southwest Airlines

2.23 of 5 stars | 749 reviews

~ConcernedCitizenDFW's Southwest Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Southwest Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Southwest Airlines in any way.

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