Southwest Airlines: I chose a call-back from ***-***-**** where the...
नवंबर २२, २०१७ से GetHuman उपयोगकर्ता ~southpaw द्वारा एक Southwest Airlines ग्राहक की समीक्षा
Background on ~southpaw's case
GetHuman: ~southpaw - can you tell our other Southwest Airlines customers when your case took place?
~southpaw: Yup. It was middle of the night, on नवंबर १२.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~southpaw a list of common Southwest Airlines problems)
~southpaw: "Change Booking" was why I was trying to call.
~southpaw's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~southpaw: I chose a call-back from ***-***-**** where they can't help with expired funds issues but when I explained that the ***-***-**** was continually busy, the rep kindly offered to see if she could put me through to Customer Relations. Within a few minutes she said she was connecting me and I was in the Customer Relations phone tree. I selected Customer Relations, then Expired Funds help and about * minute later I had a rep who was able to issue me a LUV voucher to use the funds (minus a kick-me-while-I'm-down $*** from the available amount).
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~southpaw: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~southpaw: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~southpaw: For that I would say five out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~southpaw: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Southwest Airlines की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~southpaw taken from his Southwest Airlines customer service problem that occurred on नवंबर १२, २०१७.