Southwest Airlines: In the end, they solved my issue promptly and c...
नवंबर १९, २०१७ से GetHuman उपयोगकर्ता ~KenC द्वारा एक Southwest Airlines ग्राहक की समीक्षा
Background on ~KenC's case
GetHuman: ~KenC - can you tell our other Southwest Airlines customers when your case took place?
~KenC: Yes. It was evening, on नवंबर १७.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~KenC a list of common Southwest Airlines problems)
~KenC: "Refund a Charge" was why I was trying to call.
~KenC's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KenC: In the end, they solved my issue promptly and courteously, and above what the guidelines suggested. They made a one time exception because of exceptional circumstances. Only trouble I had was getting thru. * times the line was busy.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~KenC: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KenC: I'd give them a two out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~KenC: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~KenC: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Southwest Airlines की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~KenC taken from his Southwest Airlines customer service problem that occurred on नवंबर १७, २०१७.