Southwest Airlines: On hold forever, then answered but not talked t...

नवंबर २६, २०१७ से GetHuman उपयोगकर्ता ~fast freddie द्वारा एक Southwest Airlines ग्राहक की समीक्षा

Background on ~fast freddie's case

GetHuman: ~fast freddie - can you tell our other Southwest Airlines customers when your case took place?
~fast freddie: Sure. It was middle of the night, on नवंबर १७.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~fast freddie: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~fast freddie a list of common Southwest Airlines problems)
~fast freddie: "Refund a Charge" was why I was trying to call.

~fast freddie's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fast freddie: On hold forever, then answered but not talked to, then put on a sort of hold as now a busy signal and then the phone was hung up on their end!
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~fast freddie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fast freddie: I'd give them a five out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~fast freddie: For that I would say four out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~fast freddie: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Southwest Airlines की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~fast freddie taken from his Southwest Airlines customer service problem that occurred on नवंबर १७, २०१७.

Southwest Airlines

2.23 of 5 stars | 749 reviews

~fast freddie's Southwest Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Southwest Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Southwest Airlines in any way.

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