Southwest Airlines: Very long hold time just to have rep tell me th...
नवंबर २७, २०१७ से GetHuman उपयोगकर्ता ~job द्वारा एक Southwest Airlines ग्राहक की समीक्षा
Background on ~job's case
GetHuman: ~job - can you tell our other Southwest Airlines customers when your case took place?
~job: Sure. It was morning, on नवंबर १८.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~job a list of common Southwest Airlines problems)
~job: "Missing item" was why I was trying to call.
~job's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~job: Very long hold time just to have rep tell me there was nothing he could do to help me. Very disappointed. How on earth can a company get away with such terrible service.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~job: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~job: I'd give them a two out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~job: For that I would say three out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~job: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Southwest Airlines की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~job taken from his Southwest Airlines customer service problem that occurred on नवंबर १८, २०१७.