Steam Software: You guys need to talk to your customers communi...

नवंबर २८, २०१७ से GetHuman उपयोगकर्ता ~robertreed2012 द्वारा एक Steam Software ग्राहक की समीक्षा

Background on ~robertreed2012's case

GetHuman: ~robertreed2012 - can you tell our other Steam Software customers when your case took place?
~robertreed2012: Sure. It was evening, on नवंबर २४.
GetHuman: Did you reach out to Steam Software, and if so, how?
~robertreed2012: I used the 425-889-9642 number I found for on the GetHuman Steam Software customer phone number page I was on: Steam Software Customer Service Phone Number
GetHuman: And which of these common Steam Software customer issues best describes the reason you wanted to talk to them?
(Shows ~robertreed2012 a list of common Steam Software problems)
~robertreed2012: "Refund" was why I was trying to contact.

~robertreed2012's review of Steam Software customer service

GetHuman: So how would you sum up your experience for GetHuman's Steam Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robertreed2012: You guys need to talk to your customers communication with your customers should be important. I've lost my steam account both password and authentication code.and phone support for that situation is vital now I waisted $**.** on two pc games at Wal-Mart. Please communicate through phone because this is ridiculous.and poor service company do alright with billing but when you lose your both your password and have no way of getting into your steam account app on the phone app.and can't ever resolve it through phone then it's the company's issue not your customers.think about it.
GetHuman: Let's quantify your experience contacting Steam Software. On a scale of 1 to 5, how easy is it go get help on a Steam Software problem?
~robertreed2012: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robertreed2012: I'd give them a four out of five on communication.
GetHuman: And what about Steam Software's ability to quickly and effectively address your problem?
~robertreed2012: For that I would say one out of five.
GetHuman: And finally- any advice for other Steam Software customers?
~robertreed2012: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Steam Software की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~robertreed2012 taken from his Steam Software customer service problem that occurred on नवंबर २४, २०१७.

Steam Software

1.00 of 5 stars | 62 reviews

~robertreed2012's Steam Software Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Steam Software, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Steam Software in any way.

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