Straight Talk: The customer service is terrible. I was without...
नवंबर २६, २०१७ से GetHuman उपयोगकर्ता GetHuman-378623 द्वारा एक Straight Talk ग्राहक की समीक्षा
Background on GetHuman-378623's case
GetHuman: GetHuman-378623 - can you tell our other Straight Talk customers when your case took place?
GetHuman-378623: Yup. It was morning, on नवंबर १९.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-378623 a list of common Straight Talk problems)
GetHuman-378623: "Complaint" was why I was trying to call.
GetHuman-378623's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-378623: The customer service is terrible. I was without service for over * weeks due to the company sending out an incorrect SIM card. The representative refused to send one out overnight even though the company made an error I was told I needed to be patient. I am sorry over * weeks is beyond patient. I will not continue to give my business to a company that does not value the customer at all!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-378623: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-378623: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-378623: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-378623: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Straight Talk की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-378623 taken from his Straight Talk customer service problem that occurred on नवंबर १९, २०१७.