T-Home / Telekom: My Internet and phone service has not been reac...
दिसंबर ८, २०१७ से GetHuman उपयोगकर्ता GetHuman-phylicia द्वारा एक T-Home / Telekom ग्राहक की समीक्षा
Background on GetHuman-phylicia's case
GetHuman: GetHuman-phylicia - can you tell our other T-Home / Telekom customers when your case took place?
GetHuman-phylicia: Yes I can. It was middle of the night, on नवंबर २९.
GetHuman: Did you reach out to T-Home / Telekom, and if so, how?
GetHuman: And which of these common T-Home / Telekom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-phylicia a list of common T-Home / Telekom problems)
GetHuman-phylicia: "Update account information" was why I was trying to call.
GetHuman-phylicia's review of T-Home / Telekom customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Home / Telekom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-phylicia: My Internet and phone service has not been reactived yet. Tmobile told me that it will take ** hours and it is now day *.
GetHuman: Can you tell the rest of us a bit more from what happened on ११/२९/१७?
GetHuman-phylicia: I paid my Internet and phone bill on Monday. Internet and phone was turned off. Tmobile said that it will take ** hours for the payment to go through and for service to be put back on. It is now day three and nothing has been resolved.
GetHuman: Let's quantify your experience contacting T-Home / Telekom. On a scale of 1 to 5, how easy is it go get help on a T-Home / Telekom problem?
GetHuman-phylicia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-phylicia: I'd give them a three out of five on communication.
GetHuman: And what about T-Home / Telekom's ability to quickly and effectively address your problem?
GetHuman-phylicia: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Home / Telekom customers?
GetHuman-phylicia: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए T-Home / Telekom की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-phylicia taken from his T-Home / Telekom customer service problem that occurred on नवंबर २९, २०१७.
T-Home / Telekom
3.00 of 5 stars | 6 reviews
GetHuman-phylicia's T-Home / Telekom Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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