T-Mobile: I've never had such poor customer service and p...
नवंबर २५, २०१७ से GetHuman उपयोगकर्ता GetHuman-137320 द्वारा एक T-Mobile ग्राहक की समीक्षा
Background on GetHuman-137320's case
GetHuman: GetHuman-137320 - can you tell our other T-Mobile customers when your case took place?
GetHuman-137320: Yes I can. It was middle of the night, on नवंबर १९.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-137320 a list of common T-Mobile problems)
GetHuman-137320: "Payment Arrangement" was why I was trying to call.
GetHuman-137320's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-137320: I've never had such poor customer service and product EVER! I purchased a product that was faulty, they made me send it back with no phone for '* days' that turned into ** and the phone was still not working properly. Trying to get this resolved has been TORTURE! They want the phone sent back AGAIN and said I can pay $** for a loaner. No one could tell me anything that is going to make me stay with TMobile. After I get a working phone (IF) I'm switching providers.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-137320: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-137320: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-137320: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-137320: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए T-Mobile की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-137320 taken from his T-Mobile customer service problem that occurred on नवंबर १९, २०१७.