T-Mobile: Reps were trying to be nice but forced to fcoll...

नवंबर २३, २०१७ से GetHuman उपयोगकर्ता ~Just me द्वारा एक T-Mobile ग्राहक की समीक्षा

Background on ~Just me's case

GetHuman: ~Just me - can you tell our other T-Mobile customers when your case took place?
~Just me: Yes. It was morning, on नवंबर १५.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Just me: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Just me a list of common T-Mobile problems)
~Just me: "Cancel service" was why I was trying to call.

~Just me's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Just me: Reps were trying to be nice but forced to fcollow the lame policy of the company even when the company made a mistake, they wouldn't fix it. I left my phone with T mobile to transfer all my data, pics, contacts etc to my new phone.......they only transferred my contacts.....then sent my old phone back and refused to try to get it back just * hours later to finish the transfer. I lost all my data, pictures and files.............they are so insensitive and horrible..........The worst customer service ever.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Just me: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Just me: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Just me: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Just me: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए T-Mobile की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Just me taken from his T-Mobile customer service problem that occurred on नवंबर १५, २०१७.


2.67 of 5 stars | 566 reviews

~Just me's T-Mobile Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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