T-Mobile: Very poor performance, the agents on the phone...

नवंबर २५, २०१७ से GetHuman उपयोगकर्ता ~dh1187 द्वारा एक T-Mobile ग्राहक की समीक्षा

Background on ~dh1187's case

GetHuman: ~dh1187 - can you tell our other T-Mobile customers when your case took place?
~dh1187: Yes. It was evening, on नवंबर २१.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~dh1187: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~dh1187 a list of common T-Mobile problems)
~dh1187: "Payment Arrangement" was why I was trying to call.

~dh1187's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dh1187: Very poor performance, the agents on the phone don't know what they are doing. My contract is already over and they have still charged me early termination fees.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~dh1187: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dh1187: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~dh1187: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~dh1187: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए T-Mobile की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~dh1187 taken from his T-Mobile customer service problem that occurred on नवंबर २१, २०१७.

T-Mobile

2.67 of 5 stars | 566 reviews

~dh1187's T-Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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