T-Mobile: extremely poor customer service no call backs w...

नवंबर ३०, २०१७ से GetHuman उपयोगकर्ता GetHuman-jonest2 द्वारा एक T-Mobile ग्राहक की समीक्षा

Background on GetHuman-jonest2's case

GetHuman: GetHuman-jonest2 - can you tell our other T-Mobile customers when your case took place?
GetHuman-jonest2: Yes. It was evening, on नवंबर २५.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman-jonest2: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jonest2 a list of common T-Mobile problems)
GetHuman-jonest2: "Track an order" was why I was trying to call.

GetHuman-jonest2's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jonest2: extremely poor customer service no call backs when promised no accountability for Tmobile error company has the attitude that, "Oh well its not our problem we have other customers." I would prefer to give no stars
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-jonest2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jonest2: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-jonest2: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-jonest2: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए T-Mobile की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jonest2 taken from his T-Mobile customer service problem that occurred on नवंबर २५, २०१७.

T-Mobile

2.67 of 5 stars | 566 reviews

GetHuman-jonest2's T-Mobile Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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