Uber: Your driver never showed up this morning. After...
नवंबर २६, २०१७ से GetHuman उपयोगकर्ता ~lilly द्वारा एक Uber ग्राहक की समीक्षा
Background on ~lilly's case
GetHuman: ~lilly - can you tell our other Uber customers when your case took place?
~lilly: Yeah. It was middle of the night, on नवंबर १९.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~lilly a list of common Uber problems)
~lilly: "Account access" was why I was trying to contact.
~lilly's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lilly: Your driver never showed up this morning. After ** minutes I called a taxi company, which showed up in * minutes. I want to make sure my credit card wasn't charge and cancel any and all contact with uber. Please erased my information specially the credit card number. Your company offered the worse service. Do not charge my credit card that ends in **** Lilly.Sardari
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~lilly: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lilly: I'd give them a four out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~lilly: For that I would say three out of five.
GetHuman: And finally- any advice for other Uber customers?
~lilly: दिन में या बाद में उनसे निपटने की कोशिश करें। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Uber की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~lilly taken from his Uber customer service problem that occurred on नवंबर १९, २०१७.