Citibank: First of all, I've NEVER had such a difficult t...
नवंबर २३, २०१७ से GetHuman उपयोगकर्ता ~Frustrated! द्वारा एक Citibank ग्राहक की समीक्षा
Background on ~Frustrated!'s case
GetHuman: ~Frustrated! - can you tell our other Citibank customers when your case took place?
~Frustrated!: Yes. It was late at night, on नवंबर २१.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated! a list of common Citibank problems)
~Frustrated!: "Get Banking Help" was why I was trying to call.
~Frustrated!'s review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated!: First of all, I've NEVER had such a difficult time finding a phone number to call to ask questions about opening a credit card account! Then, Annabell spoke so fast that I had difficulty understanding her. She could not answer some of my questions. I asked to talk to a Supervisor, but she never let me do that -- she asked them and got back to me. I had to push her to clarify her unclear responses. Overall a terrible and time-consuming experience!!!
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
~Frustrated!: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated!: I'd give them a five out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
~Frustrated!: For that I would say five out of five.
GetHuman: And finally- any advice for other Citibank customers?
~Frustrated!: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Citibank की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated! taken from his Citibank customer service problem that occurred on नवंबर २१, २०१७.